Faq's
Frequently Asked Questions (FAQs)
🛍️ General Questions
1. What is SHAM HASHMI?
SHAMHASHMI.COM is an online shopping platform offering a wide range of products including fashion, beauty, home goods, and more. We aim to provide a convenient and secure shopping experience.
2. How do I place an order?
To place an order, simply browse the products, add items to your cart, and proceed to checkout. You will be guided through the process to complete your purchase.
3. Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and access exclusive offers.
📦 Orders & Shipping
4. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also track it through your account dashboard under “My Orders.”
5. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Standard delivery typically takes 5–7 business days.
6. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times will vary depending on the destination.
7. How can I change or cancel my order?
Orders can only be changed or canceled before they are processed. Please contact us as soon as possible.
💰 Payments & Pricing
8. What payment methods are accepted?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other local payment methods.
9. Is it safe to use my credit/debit card?
Yes. We use secure encryption technology to protect your payment information. Your data is safe with us.
10. Can I use more than one discount code?
No, only one discount code can be used per order unless otherwise specified.
🔄 Returns & Refunds
11. What is your return policy?
We offer a 7-day return policy on most items. Products must be unused and in their original packaging. Some exclusions may apply.
12. How do I return an item?
You can initiate a return through your account or contact customer service. We’ll provide a return shipping label and instructions.
13. When will I receive my refund?
Refunds are typically processed within 10–15 business days after we receive and inspect the returned item.
👤 Account & Security
14. How do I create an account?
Click on the “Sign Up” button on the top right corner of the homepage. Fill in the required details and submit to create your account.
15. I forgot my password. What should I do?
Click on “Forgot Password?” on the login page and follow the instructions to reset your password.
16. How do I update my personal information?
Log in to your account, go to “Account Settings,” and update your information as needed.
📞 Customer Support
17. How can I contact customer service?
You can reach us via email at theshamhashmi@gmail.com, or by WhatsApp +917208597130